A while ago, I returned a set of tape runners by American Craft which had broken almost right away. They are my favorite tape runner, and I haven't had too many bad experiences with them. I usually order them in bulk from Amazon, and this particular batch was not good. I filed the email away, and forgot about it.
Then one day I was cleaning out that email folder and realized I'd never heard from them. I sent a second email, and got a very prompt and apologetic reply. Evidently the woman I had corresponded with the first time had left the company. Within just a few days, an amazing package arrived on my doorstep with a note saying they'd thrown in a few goodies for my patience.
First, the replacements (more than I returned).
When I opened the box, Tracy and I were both amazed by the amount of product they sent me. The best part is all of it is stuff I'll definitely be able to use. This might be the epitome of good customer service!
I've made two cards with these goodies. The first one I posted here, for a Moxie Fab challenge, using the Washi tape and one of the metal rimmed tags. Here's the second one.
The patterned papers are from the paper pad they included and I attached the frame with one of the tiny clothespins. I especially like the birthday text paper.
Needless to say, I use the tape runners every time I sit down to make a card or complete a scrapbook page. I'm know I'll find lots of uses for the rest of the product as well.
I'll be off the grid for most of the weekend. Our Presbytery is hosting a four day event with Mark Yaconelli, a gifted workshop and retreat leader who specializes in youth ministry. Turns out he lives in Ashland, OR and is a friend of Sarah and Adam's. Today is a conference for adults at Northeastern Seminary, and tomorrow night a retreat for youth begins at the Rotary Sunshine Camp until Sunday morning. I'm on food detail. We hoped to register about 100 youth for this event, but the final count was close to 200 from 20 different churches across the Presbytery. That's a lot of subs to make for Saturday lunch! I'm not sleeping at the camp, but expect to be there most of the time.
